Shipping policy

BEHOLD MARKETPLACE — SHIPPING POLICY

Effective Date: 5/1/2026

Behold Marketplace connects collectors directly with artists. Each artwork is carefully prepared and shipped by the artist, ensuring a direct and authentic experience.

1. SHIPPING MODEL

All artworks are shipped directly by the artist.

  • Artists are responsible for packaging, handling, and shipping their work
  • Behold facilitates the transaction but does not physically handle inventory

2. SHIPPING COVERAGE (CURRENT PHASE)

At this stage, marketplace orders are limited to:

  • U.S.-based artists
  • Shipping within the United States only

This allows us to ensure a reliable and consistent delivery experience as we grow.

3. SHIPPING COSTS

In most cases:

  • Shipping costs are included in the listed price of the artwork

If separate shipping charges apply, they will be clearly indicated at checkout.

4. PROCESSING TIMES

After purchase:

  • Artists typically prepare shipments within 2–5 business days

Processing times may vary depending on:

  • Artwork size or complexity
  • Framing or custom preparation requirements

5. DELIVERY TIMES

Estimated delivery after shipment:

  • Standard shipping: 3–7 business days
  • Large or specialty items: may take longer

Delivery times are estimates and may vary based on carrier conditions.

6. TRACKING

  • Tracking information will be provided once the artwork has shipped
  • Buyers can monitor delivery directly through the carrier

7. PACKAGING STANDARDS

Artists are expected to package artworks securely to prevent damage.

Recommended practices include:

  • Protective wrapping and reinforcement
  • Rigid or padded containers for flat works
  • Crating for large or fragile pieces

8. SHIPPING INSURANCE

Artists are encouraged to insure shipments appropriately.

If a package is lost or damaged in transit:

  • Please contact [Insert Support Email] within 48 hours of delivery (or expected delivery)
  • Include photos and any relevant documentation

We will work with the artist and carrier to resolve the issue as quickly as possible.

9. DELIVERY ISSUES

Behold is not responsible for delays caused by:

  • Shipping carriers
  • Weather or transit disruptions
  • Incorrect shipping information provided at checkout

Buyers are responsible for ensuring that shipping details are accurate.

10. FAILED DELIVERY / RETURNS TO SENDER

If a package is returned due to:

  • Incorrect address
  • Failed delivery attempts

The buyer may be responsible for:

  • Re-shipping costs

11. CONTACT

For any shipping-related questions:

Email: marketplace@beholdventures.art
Response Time: Typically within 24–48 hours